Customer Satisfaction
Listening to customer feedback is the key to success in any industry. Companies that have continuous feedback channels from customers are more effective in improving their products and services.
Unlimited Question Types
Our system supports all kinds of questions, from matrix questions using complex logic to audio and video files, allowing you to collect the data you want, in the way you want.
Service and Support
Syno can offer a full package of service and support, from questionnaire design and translation to custom dashboards and alerts.
Syno's team of experts can help you design your survey and analyze your customer experience results to enhance your customer satisfaction.
Syno has a variety of solutions, from QR codes to email, to collect customer feedback. Our system also includes an incentive system, allowing for a greater response rate from your customers.
After collection, the data is aggregated and stored in Syno's cloud system. From here, it can be combined with other data for enhanced insights.
This system allows you to distribute the results as needed, with customizable limits so that each login can access the data they need while maintaining the overall security of the system.
Data is also exportable in the format of your choice.
Should a negative review come in, automated alerts can be created so that you're immediately notified.
Syno will recommend some or all of the following after listening to your customer experience system needs.
Survey Design
Data Collection
Data Analysis
